Frequently Asked Questions

General Information

How do I contact you?
Feel free to utilize our online contact form or contact us at:

Motor City Reman
21129 Gratiot Ave
Eastpointe, MI 48021

Customer Service Hotline
586-773-2089

Hours
Monday-Friday 9AM-4:30PM ET
Closed Saturday & Sunday

What payment methods do you accept?
We accept Visa, MasterCard, Discover and PayPal.

General Questions

What is a 1 wire alternator?
It is an alternator that uses a special voltage regulator that doesn't need an ignition wire to activate it. This type alternator only requires a battery wire hooked to it. The voltage regulator contains circuitry that uses the residual magnetism in the alternators fields to determine when to turn the alternator on. The regulator does this by sensing the RPM the alternator is turning, when it gets to a certain rpm the voltage regulator "turns on". This type alternator is commonly used on custom cars & trucks, tractors and other non standard applications when wiring is a factor.

I want to purchase a high amp alternator, why do I have to increase the positive battery cable size?
Because you have increased the amperage output of the alternator, you must therefore increase the load capability of the cable otherwise you will create a bottleneck effect which will limit the output capabilities of your new high amp alternator please refer to our tech info page for wire size and length ratios for specific amperages.

Shipping and Returns

How long will it take to get my order?
All high amp alternators are custom built when we receive your order. We normally ship within 2-3 days of receipt of order. All new units are usually shipped within 24 hours of receipt of order, however if there is going to be a delay in shipping we will notify you via e-mail. We ship orders Monday through Friday, we do not ship on weekends or holidays. We ship all orders UPS Ground unless otherwise specified.

I received my order, but when I opened the box it was damaged
All orders are shipped with insurance, if your order was damaged (locked up, broken or otherwise visibly damaged) you must file a claim with UPS immediately, you can reach them at 1-800-PICK-UPS, they will require you to keep the package and contents for possible inspection for a short period of time. When UPS contacts us, we will ship you a UPS return tag to ship the unit back to us we will then send you a replacement.

I received my order, but I ordered the wrong unit
All claims for exchange must be filed within 7 days of delivery confirmation from UPS to be considered for exchange.

I received my order, but you sent me the wrong unit
All claims for exchange must be filed within 7 days of delivery confirmation from UPS, we will then send you a UPS return tag. When we receive the RTS item, we will ship the correct unit at no cost to you.

I installed the part and it failed, what do I do?
Contact us via email or phone with the symptoms of your problem and we will first attempt to troubleshoot the problem and if that is not successful, we will arrange for replacement.

I received my order, but now I have changed my mind and want a refund
There are absolutely no refunds given on electrical items.
We will gladly repair, replace or exchange item for correct unit if there is a mistake in ordering, In that occurrence, shipping is the responsibility of the buyer.

UPS Ground Time in Transit Map

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***Please do not hesitate to contact us if you need help!***

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