1. How much is shipping?
2. Do you offer expedited shipping?
3. Do you ship outside the USA?
4. When will my part ship?
5. How can I track my order?
6. Can I cancel my order?
7. Return Reasons
8. How do I return my part?
9. Can I return my custom part?
FAST & FREE SHIPPING
Our standard shipping is Fast & Free
on all items to the 48 contiguous states. We combine shipping to save on shipping costs if you purchase multiple items.
Yes, we understand that time is money and idle equipment means you’re missing billable hours, critical work time or business opportunities. Our standard shipping will get your order to you fast, but our expedited shipping options will cut the delivery time even more. Additionally, we offer a 20% discount
on all expedited shipping charges.Expedited Shipping for Domestic U.S. Orders
Fast & Free Standard Shipping
– 3 to 6 business days, excluding Saturday & Sunday
UPS 3 Day Select
– delivery in 3 business days, excluding Saturday & Sunday
UPS 2nd Day Air
– delivery in 2 business days, excluding Saturday & Sunday
UPS Next Day Air
– delivery in 1 business day, excluding Saturday & Sunday*****Expedited shipping fee will be shown before you confirm placement of your order.
Yes, we currently ship worldwide via UPS Worldwide Expedited and we offer a 40% discount
off the UPS published rates for International shipping (*excluding UPS Standard to Canada).
All international shipments are thoroughly inspected to assure perfect product fulfillment. The buyer is responsible for all duties and taxes. These will not be marked as a gift.
All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.
Orders placed and paid by 2:00 PM EST
will ship the same business day (*excluding weekends and holidays which will ship next business day)
Tracking information will be sent via e-mail by our shipping department. Delivery times can vary by location and shipping method. Typically, free shipping to the eastern US is estimated to be delivered in 1-2 business days, where deliveries to the western US (or most remote locations)
may take up to 4-6 business days. Items purchased with FREE SHIPPING only apply to US 48 CONTIGUOUS STATES. International Shipping, US Non-Continental shipping - which includes Alaska, Hawaii, Puerto Rico, US Territories. Shipments will be delivered by UPS or USPS and the carrier will be selected at our discretion. We also offer Expedited Shipping WORLDWIDE, including Saturday delivery (Saturday Delivery is an extra $15.00 and is not always available). SHIPPING RATES: Please add your items to a cart to determine your shipping costs and rates. Please note that international orders may be subject to customs and duty fees; all international shipping costs are the responsibility of the customer.*
All high amp alternators are custom built for your order and are usually shipped within 2-4 days, but can take up to a couple weeks depending on the build.
Orders ship Monday through Friday. Sorry we do not ship on weekends or holidays.
We stay in touch with you throughout the shipping process. When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please allow up to 24 hours after shipment for your tracking number to be activated. In the email we will estimate the arrival date and provide a link to track your package.
CANCELLING AN ORDER
In the event you need to cancel or change your order you may do so within 24 hours, provided your order has not been shipped
, by contacting us at (586) 585-1931
or by Email
. Please make sure the Ship-To address you use during checkout is correct. We are not responsible for wrong or undeliverable addresses. In addition, we are not responsible for lost packages that have been marked as delivered by the carrier. Customers are responsible for selecting a safe shipping address and assume all risk for packages stolen once delivered. All orders that are returned to sender or undeliverable are subject to a 20% restocking fee
It is the responsibility of the customer to verify the correct application information prior to purchasing any product from MOTORCITYREMAN
. All purchases made in error, bought by mistake, no longer wanted, or returned to sender due to an incorrect address are subject to a 20% restocking fee
and require a return authorization number. In these cases, the return shipping costs will also be deducted from the refund using our discounted shipping rates. Buyers are responsible for the shipping of any international orders.
We accept returns for a refund up to 30 days
from the date of purchase.
Items returned must be in brand new unused condition.
We only accept returns for items that have not been used or installed in any way whatsoever.
Any items returned in any other condition that brand new will be subject to a restocking fee at our discretion or in some cases the return will be denied.
It is the responsibility of the customer to verify the correct application information prior to purchasing any product from MCR.
Any purchases made in error, bought by mistake, no longer wanted, or returned to sender due to an incorrect address are subject to an applicable restocking fee up to 40% and require an RMA
. In these cases, the return shipping costs will also be deducted from the refund using our discounted shipping rates. Customer will be contacted accordingly should the return fit into any of these categories.
To request an RMA number, please begin your claim:
and we will reply with 2 business days with an RMA number and instructions how to return your item.
IF YOU DO NOT PUT ANY PAPERWORK IN BOX WITH RETURN UNIT, WE WILL NOT BE ABLE TO TELL WHO THE RETURN IS FROM.
ALL PACKAGES THAT COME IN WITHOUT PAPERWORK WILL BE GIVEN VERY LOW PRIORITY.
*****YOU MUST INCLUDE PAPERWORK*****
Because all custom orders are built specifically to your specifications and build, all sales on custom alternators and parts are final