WARRANTY INFORMATION

WARRANTY INFORMATION


Thank you for your purchase of MCR products.
We are proud to build and supply the highest quality aftermarket automotive products for all your applications.
While we utilize the best manufacturing practices, there are occasional cases of product failure, and this warranty covers these instances.

MCR is not liable for any charges incurred by the Customer relating to installation, repair or removal of MCR product offerings. Nor are MCR responsible for any return shipping on any warranties or returns.

Customer assumes all responsibility for professional installation of all units. MCR is not liable for any damages incurred by the installation of any MCR product, whether properly or improperly installed.

MCR warrants that this product will be free from defects in material and workmanship.
If you believe your MCR product is defective, it must be returned to MCR for inspection by our warranty claims department.
After inspection, MCR will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, MCR will determine whether the product will be repaired or replaced in accordance with MCR Warranty*.

TO BEGIN YOUR WARRANTY CLAIM:

You must have a Return Merchandise Authorization (RMA) number. To get your RMA number, please begin your claim: Here.

Once you have an RMA number, the product must be shipped back to Motor City Reman prepaid.
Ship product to: 21129 Gratiot Ave, Eastpointe, MI 48021.
• Please include a copy of your original invoice (proof of purchase).
• Please be sure that your RMA number is clearly marked on your documentation as well as on the outside of the packaging used for shipping.
• Please include a short note on the problem you are experiencing.
• By completing the steps above, this will ensure faster processing of your claim so that MCR can get your product back to you as quickly as possible.

Begin your claim: Here.

*MCR LIMITED LIFETIME WARRANTY:

If MCR determines, in its sole discretion, that your product is defective in material or workmanship, MCR will honor your warranty claim.
In some cases the product will replaced, depending on the specific timeframe of the purchase.
If the product is repaired, all parts, labor, and return shipping will be covered by MCR.

WARRANTY EXCEPTIONS

• 2 year limited warranty – All Non-Custom Automotive, Lawn & Garden, Motorcycle, Marine & Powersports
• 1 year limited warranty – All Industrial and Agriculture products, and all other items that MCR offers as part of a closeout or discontinued sale.
• No warranty offered – Merchandise and Apparel

MCR, at its sole discretion, will determine the proper handling of all warranty claims.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:

1 Negligence: Improper installation, improper use, etc.
2 Abuse: Road hazards, Damage beyond the limits of "normal wear and tear."
3 Unauthorized Repair: Repair service performed by an unauthorized service center.
4 Seal Tampering: Removal of bezel or bezel screws will compromise the integrity of the water-tight seal.

Without having your original proof of purchase available, the MCR Limited Lifetime Warranty could be voided.

All warranties are non-transferable.
Warranty terms and policies are subject to change without notice.
If you have any questions regarding MCR’s Limited Lifetime Warranty, please contact
Motor City Reman at (586) 257-1515 or Email our warranty department.

RETURNS


We accept returns for a refund up to 30 days from the date of purchase.
Items returned must be in brand new unused condition.
We only accept returns for items that have not been used or installed in any way whatsoever.
Any items returned in any other condition that brand new will be subject to a restocking fee at our discretion or in some cases the return will be denied.

It is the responsibility of the customer to verify the correct application information prior to purchasing any product from MOTOR CITY REMAN.

Any purchases made in error, bought by mistake, no longer wanted, or returned to sender due to an incorrect address are subject to an applicable restocking fee up to 40% and require an RMA.

In these cases, the return shipping costs will also be deducted from the refund using our discounted shipping rates.
Customer will be contacted accordingly should the return fit into any of these categories.

To request an RMA number, please begin your claim: Here and we will reply with 2 business days with an RMA number and instructions how to return your item.

WARRANTY INFORMATION

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