FREQUENTLY ASKED QUESTIONS


1. Where are you located?
2. Your name says “Reman”…am I buying new or remanufactured?
3. Is the item OEM or Aftermarket?
4. What is a 1-wire alternator?
5. Where can I find more technical information regarding 1-Wire and High Amp Alternators?
6. I want to purchase a high amp alternator, why do I have to increase the positive battery cable size??
7. Is there a core charge?
8. Does the starter come with a solenoid?
9. Does the item come with a pulley?
10. I do not see a "Add to Cart" Button on the item, how do I order?
11. What types of payment do you accept?
12. What shipping carriers do you use?
13. How much is shipping?
14. Do you offer expedited shipping?
15. Do you ship outside the USA?
16. When will my part ship?
17. When will you ship?
18. I am outside of the United States, what will the shipping charge be?
19. How long will it take to get my order?
20. How can I track my order?
21. Can I cancel my order?
22. What is your return policy?
23. What is your warranty policy?
24. I received my order, but I ordered the wrong unit
25. I received my order, but received the wrong unit
26. I installed the part and it failed, what do I do?
27. I received my order, but now I have changed my mind and want a refund
28. Is there anyone who can answer my questions about the products?
29. How else may I contact you?

Where are you located?



MOTOR CITY REMAN
21129 GRATIOT AVE
EASTPOINTE, MI 48021


Your name says "Reman"... am I buying new or remanufactured?


Don't let the name fool you! We only sell 100% new items.


Is the item OEM or Aftermarket?


We do sell both OEM and aftermarket products and if the item is OEM it will be listed as an original product and the brand otherwise it would be aftermarket.


What is a 1 wire alternator?


It is an alternator that uses a special voltage regulator that doesn't need an ignition wire to activate it. This type alternator only requires a battery wire hooked to it. The voltage regulator contains circuitry that uses the residual magnetism in the alternators fields to determine when to turn the alternator on. The regulator does this by sensing the RPM the alternator is turning, when it gets to a certain rpm the voltage regulator "turns on". This type alternator is commonly used on custom cars & trucks, tractors and other non-standard applications when wiring is a factor.


Where Can I find more technical information regarding 1-Wire and High Amp Alternators?


You can contact our experts directly anytime with questions or click here for more technical help.


I want to purchase a high amp alternator, why do I have to increase the positive battery cable size?


Because you have increased the amperage output of the alternator, you must therefore increase the load capability of the cable otherwise you will create a bottleneck effect which will limit the output capabilities of your new high amp alternator please refer to our tech info page for wire size and length ratios for specific amperage.


Is there a core charge?


No there isn't.


Does the starter come with a solenoid?


Yes, if the starter is pictured with a solenoid it is shipped as pictured.


Does the item come with a pulley?


Yes, if the alternator is pictured with a pulley it is shipped as pictured.


I do not see a "Add to Cart" Button on the item, how do I order?


Items that do not have the button are temporarily out of stock. Please call (586) 585-1931 or Email for availability.


What types of payment do you accept?


We accept all major credit cards, debit cards, and PayPal. We do not accept personal checks or money orders.


How much is shipping?


Your shipping cost is determined at checkout. Standard Shipping to the continental U.S. is free. We also offer faster shipping options at a low cost.


What shipping carriers do you use?


We use UPS and US Postal Service for our shipping inside the USA. All international shipments are made using UPS. If you have a PO box please contact us to ensure we use the correct shipping method.


When will you ship?


We make every effort to ship your item the same business day you complete your purchase if it is completed by 2:00 pm Eastern time M-F. All other orders will go out the next business day.


I am outside of the United States, what will the shipping charge be?


We offer a 40% discount off the UPS published rates for International shipping (excluding UPS Standard to Canada).


How long will it take to get my order?


All high amp alternators are custom built for your order and are usually shipped within 2-4 days. All new units are usually shipped within 24 hours of receipt of order. Orders ship Monday through Friday. Sorry we do not ship on weekends or holidays.


FAST & FREE SHIPPING


Our standard shipping is Fast & Free on all items to the 48 contiguous states. We combine shipping to save on shipping costs if you purchase multiple items.


EXPEDITED SHIPPING


Yes, we understand that time is money and idle equipment means you’re missing billable hours, critical work time or business opportunities. Our standard shipping will get your order to you fast, but our expedited shipping options will cut the delivery time even more. Additionally, we offer a 20% discount on all expedited shipping charges.

Expedited Shipping for Domestic U.S. Orders
Fast & Free Standard Shipping – 3 to 6 business days, excluding Saturday & Sunday
UPS 3 Day Select – delivery in 3 business days, excluding Saturday & Sunday
UPS 2nd Day Air – delivery in 2 business days, excluding Saturday & Sunday
UPS Next Day Air – delivery in 1 business day, excluding Saturday & Sunday

*****Expedited shipping fee will be shown before you confirm placement of your order.


INTERNATIONAL SHIPPING


Yes, we currently ship worldwide via UPS Worldwide Expedited and we offer a 40% discount off the UPS published rates for International shipping (*excluding UPS Standard to Canada). All international shipments are thoroughly inspected to assure perfect product fulfillment. The buyer is responsible for all duties and taxes. These will not be marked as a gift. All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.


PROCESSING TIME


Orders placed and paid by 2:00 PM EST will ship the same business day (*excluding weekends and holidays which will ship next business day).

Tracking information will be sent via e-mail by our shipping department. Delivery times can vary by location and shipping method. Typically, free shipping to the Eastern US is estimated to be delivered in 1-2 business days, where deliveries to the Western US (or most remote locations) may take up to 4-6 business days. Items purchased with FREE SHIPPING only apply to US 48 CONTIGUOUS STATES. International Shipping, US Non-Continental shipping - which includes Alaska, Hawaii, Puerto Rico, US Territories. Shipments will be delivered by UPS or USPS and the carrier will be selected at our discretion. We also offer Expedited Shipping Worldwide. SHIPPING RATES: Please add your items to a cart to determine your shipping costs and rates. Please note that international orders may be subject to customs and duty fees; all international shipping costs are the responsibility of the customer.

*All high amp alternators are custom built for your order and are usually shipped within 2-4 days, but can take up to a couple weeks depending on the build.
**Orders ship Monday through Friday. Sorry we do not ship on weekends or holidays.


ORDER TRACKING


We stay in touch with you throughout the shipping process. When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please allow up to 24 hours after shipment for your tracking number to be activated. In the email we will estimate the arrival date and provide a link to track your package.

CANCELLING AN ORDER


In the event you need to cancel or change your order you may do so within 24 hours, provided your order has not been shipped, by contacting us at (586) 585-1931 or by Email. Please make sure the Ship-To address you use during checkout is correct. We are not responsible for wrong or undeliverable addresses. In addition, we are not responsible for lost packages that have been marked as delivered by the carrier. Customers are responsible for selecting a safe shipping address and assume all risk for packages stolen once delivered. All orders that are returned to sender or undeliverable are subject to a 20% restocking fee.

RETURNS


*We accept returns for a refund up to 30 days from the date of purchase.
**Items returned must be in brand new unused condition.
***We only accept returns for items that have not been used or installed in any way whatsoever.
****Any items returned in any other condition that brand new will be subject to a restocking fee at our discretion or in some cases the return will be denied.
*****It is the responsibility of the customer to verify the correct application information prior to purchasing any product from MCR.
******Any purchases made in error, bought by mistake, no longer wanted, or returned to sender due to an incorrect address are subject to an applicable restocking fee up to 40% and require an RMA. In these cases, the return shipping costs will also be deducted from the refund using our discounted shipping rates. Customer will be contacted accordingly should the return fit into any of these categories.

To request an RMA number, please begin your claim: Click Here and we will reply with 2 business days with an RMA number and instructions how to return your item.

*****ATTENTION*****
IF YOU DO NOT PUT ANY PAPERWORK IN BOX WITH RETURN UNIT, WE WILL NOT BE ABLE TO TELL WHO THE RETURN IS FROM.
ALL PACKAGES THAT COME IN WITHOUT PAPERWORK WILL BE GIVEN VERY LOW PRIORITY.
*****YOU MUST INCLUDE PAPERWORK*****



What is your warranty policy?


Every item we sell is covered by a limited warranty. Please click here for more details.


I received my order, but I ordered the wrong unit


All claims for exchange must be filed within 7 days of delivery confirmation from UPS to be considered for exchange.
To request an RMA number, please begin your claim: Click Here and we will reply with 2 business days with an RMA number and instructions how to return your item.

I received my order, but received the wrong unit


All claims for exchange must be filed within 7 days of delivery confirmation from the carrier, we will then send you a return tag. When we receive the returned item, we will ship the correct unit at no cost to you.
To request an RMA number, please begin your claim: Click Here and we will reply with 2 business days with an RMA number and instructions how to return your item.

I installed the part and it failed, what do I do?


Contact us via (586) 585-1931 or Email with the symptoms of your problem and we will first attempt to troubleshoot the problem. If we can not troubleshoot your issue, we will arrange for replacement.


I received my order, but now I have changed my mind and want a refund


Our warranty is limited to the repair or replacement of defective units only. We do not offer a cash refund on any electrical item that has been installed on vehicle. Refunds may be given if unit is returned within 7 days of receipt and has not been installed, damaged or used in any way. If you return a unit that was not installed after 7 days and before 30 days, there will be a 20% restocking fee charged. After 30 days there are no returns for refunds. Shipping charges are not refundable.
To request an RMA number, please begin your claim: Click Here and we will reply with 2 business days with an RMA number and instructions how to return your item.

Is there anyone who can answer my questions about the products?


Yes, we have a dedicated staff of service and technical advisors who are ready to assist you. They can help you choose the right product for your application and offer additional advice. Please call (586) 585-1931 anytime from 9:00-5:00 Eastern time Monday - Friday.


How else may I contact you?


We are here to help, CLICK HERE for more options.


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